Terms and Conditions

Our Promise To You

At Pickard Hardware, customer service and support are our highest priorities. We want your on-line shopping experience to be pleasant, fast, non-stressed, a little educational, and even fun!

Please let us know if you have any problems with an item purchased from Pickard Hardware - we will do everything within reason to solve the problem.

Conditions of Use

These terms and conditions are important and protect both you and us. Please take time to read the terms and conditions carefully.

Website & Use

You agree to abide by all applicable local, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the website. All information and specifications provided on the website are the exclusive property of Pickard Hardware. Any copying, transmission or retransmission of the same, requires the prior written approval of Pickard Hardware.

Errors on our website

Despite our best efforts, there may be instances when information about a Product contains inaccurate or incomplete data, including data about the Products price or availability. We make no warranty or guarantee that the information on our website is error-free, complete, or current. We reserve the right to correct errors and/or update the content on our website at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is cancelled after your payment has been processed, we will issue a full refund to the original pay type.

Disclaimer of warranty for the Pickard Hardware website

We provide our website and its contents on an "AS Is" basis and make no warranty or representation regarding any Product, either express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement, which are hereby expressly disclaimed, unless otherwise stated herein.

Goods Price

The price listed on the website for our products will be stipulated at the time when you place your order on the website. We are entitled to make adjustments to the price to take account of any increase in our suppliers prices, or the imposition of any new taxes or duties, or if due to an error or omission or if the price on the website is wrong.

Order cancellations

We are unable to refund any online purchase from the time your order is placed (when you click the Submit Order button), until your Product is received by you and returned to us. If you are not completely satisfied with your purchase after receiving your Product, please review our return policy to determine your preferred method of return.

Limitations and exclusions

We reserve the right to change Product pricing, terms, specifications and warranties without notice. In addition, we may revise these terms of use at any time by updating the website. Online sales are intended for, and limited to, personal use and domestic sales only. We reserve the right to limit the number of Products sold, including the right to prohibit sales to re-sellers. Prices do not include shipping, tax or insurance.


In no event shall Pickard Hardware, its subsidiaries or affiliates, or their respective officers, directors, employees, representatives or agents be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not we have been advised of the possibility of any such damages.

Governing law

These terms are governed and construed by the laws of the UK without regard to its conflict of law rules. You agree that if any part of these terms is found to be unenforceable, the remainder of these terms will remain in full force and effect.

Copyright notice

All content on this site is the property of Pickard Hardware or its content suppliers and protected by UK and international copyright laws. All software used on this site is the property of Pickard Hardware or its software suppliers and protected by UK and international copyright laws. Users of this site may use the content and software on this site as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited.

Company registration details and contacts

John Pickard (Hardware) Ltd
Airedale Road
BD21 4LW

Telephone: 01535 665765
Email:[email protected]

John Pickard (Hardware) Ltd, Registered in England and Wales No 1673804.